We strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review the following refund and cancellation guidelines.
1. Cancellation Policy
1.1. Order Cancellation by Customer:
- You may cancel your order before it has been dispatched for delivery. Once the order is shipped, cancellations will not be accepted.
- To cancel an order, contact our customer support team at info@maakhfp.in
1.2. Order Cancellation by Maa Khodiyar Food Products Pvt. Ltd.
- We reserve the right to cancel orders due to unforeseen circumstances such as product unavailability, technical errors, or payment issues. Customers will be notified promptly, and any payments made will be refunded.
- Note: Product and packaging images are for reference only. Final appearance may vary at the time of dispatch Maa Khodiyar Food Products Pvt. Ltd. reserves the right to modify product details and presentation without prior notice.
2. Refund Policy
2.1. Refund Eligibility:
- Refunds will only be processed for orders that meet the following criteria:
- Incorrect or damaged items delivered(need proof from the customer).
- Items that are missing from the order(need proof from the customer).
2.2. Refund Process:
- Customers must notify us within 3 days of receiving the order to be eligible for a refund.
- Provide proof of the issue, such as photos of the damaged items, and submit a request via our customer support team at info@maakhfp.in
2.3. Refund Method:
- Refunds will be processed to the original payment method used during purchase. Please allow 14 business days for processing.
3. Return Policy
3.1. Return Eligibility:
- Due to the nature of our products, we cannot accept returns unless the items delivered are damaged or incorrect.
3.2. Conditions for Returns:
- Customers must notify us within 3 days of receiving the order.
- Provide proof of the issue, such as photos of the damaged/incorrect items, and submit a request via our customer support team at info@maakhfp.in
- 4. Contact Information
If you have any concerns or questions about refunds, cancellations, or returns, please contact us at:
- Email: info@maakhfp.in
- Phone: +9033064812
Address: Maa Khodiyar Food Products Pvt. Ltd. , B-82, Swastik Industrial Park , Indore Highway , Dasroki , Kuha , Ahmedabad -382433
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